Apr 8
AI Leaders Podcast #82: Transforming Customer Experience with Agentic AI
★★★★★
significance 2/5
This podcast episode discusses the transition from deterministic AI to agentic AI within the customer service sector. Experts from Accenture and Cresta explore how unified platforms combining AI agents and real-time human assistance are transforming the contact center experience.
Why it matters
The shift from deterministic tools to autonomous agents signals a fundamental change in how enterprise-grade customer service architectures are being rebuilt.
Entities mentioned
AccentureTags
#agentic ai #customer experience #generative ai #contact centerRelated coverage
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